Shipping Policy
FREE STANDARD SHIPPING SPECIAL OFFER (LIMITED TIME ONLY)
Get free shipping on orders over $50 and free in-store returns. The free shipping promotion is only available to shipping addresses within the United States, excluding Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note that this promotion cannot be used in conjunction with any other offer unless expressly stated.
SHIPPING OPTIONS WITHIN THE 48 STATES
SHIPPING METHOD |
DELIVERY TIME~ |
ORDER SUBTOTAL |
SHIPPING CHARGE |
|---|---|---|---|
| Standard | 3-7 business days | - | $5.99* |
| Standard | 3-7 business days | $50+ | FREE |
| 2-Day Shipping | 2-3 business days | - | $7.99** |
| Next day^ | 1-2 business days | - | $30 |
* The delivery times in this table are estimates and are not intended as promised times. Some orders may be delayed due to various special circumstances, please be patient.
* Shipping fees and sales tax are not counted towards the merchandise subtotal. Only one promotional code can be used per order. Free 2-Day Shipping promotion may not be combined with any other offers unless explicitly noted.
** Two Day Shipping is free for SM Pass VIP, SUPERSTAR and ICON members. Preorders and backorders will still ship Standard.
^ There is no expedited shipping outside the 48 states. We do not offer Two Day or Next Day delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.
~ Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on your order and will update you if we anticipate a change. We appreciate your patience.
EXPEDITED SHIPPING METHODS AND DELIVERY TIME^
ORDER BEFORE 1PM ET* |
TWO DAY |
NEXT DAY |
|---|---|---|
| Sunday | Wednesday | Tuesday |
| Monday | Wednesday | Tuesday |
| Tuesday | Thursday | Wednesday |
| Wednesday | Friday | Thursday |
| Thursday | Monday | Friday |
| Friday | Tuesday | Monday |
| Saturday | Wednesday | Tuesday |
* Two Day and Next Day orders must be submitted by 1:00 PM EST. If the order is placed before 1:00 EST then you can use the chart above to see when it will arrive. If the order is placed after 1:00 EST then add one additional day.
We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
^ We cannot guarantee delivery dates will be met for expedited shipping methods on clearance merchandise because clearance merchandise is in very limited supply and it may take additional days to process and ship.
Item must be in stock. Pre-order and backorder items will ship on or about their expected ship date. There is a small chance that certain preorders or backorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled. Refunds usually reflect in 3-5 business days.
SHIPPING PROCEDURES
SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email when all or part of your order is shipped that will include the FedEx tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment. You can also check the status of your order anytime by clicking on the Order Tracking link in the footer of every page on this site or by logging in to My Account and going to My Orders.
SHIPPING IN MULTIPLE PACKAGES
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know how much of your order has shipped.
TRACKING YOUR ORDER
There are three easy ways to track your order:- Click on the Order Tracking link in the footer of each page. You will need your order number, billing last name and billing zip code.
- Log in to My Account and go to the My Orders section. From there you will be able to choose which order you'd like to view and you will have an option to track the order.
- You will receive a shipping confirmation email when all or part of your order is shipped. The email will include the FedEx tracking number.
DELIVERING YOUR PACKAGE
- We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
- Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
- Most items are available to ship in 2 business days unless otherwise noted.
- Please note: Some orders may be delayed in delivery due to special reasons. All delivery times above are estimates and not a promise.
SHIPPING CANCELLATIONS
If your order includes pre-order items, there is a small chance that certain preorders may be cancelled, based on demand. You will receive a cancellation email if your order will not be shipped.